What our clients say...

"Empathy have been looking after my grandad for around 6 months now. He has the later stages of dementia. They have been fantastic in taking care of him and going the extra mile to ensure all of his needs are met. Even in the toughest of situations they always deal with it with a smile on their face and nothing is ever too much. It's lovely to see such a great group of people so passionate about looking after someone who can no longer do it themselves and if it wasn't for them we would be lost. They really know what caring is about what they have done for my grandad will never be forgotten. They are a great team with a great manager."
Lily B – Granddaughter of client – July 2016
"All the carers have been extremely kind, caring and cheerful and nothing is too much trouble for any of them. They are very adaptable when my daughter has appointments and Jonathan even came in before 0500 hours the day she had to go to hospital for an operation. I have known a lot of carers and none are better than Empathy Care's carers. I can't praise them enough and would recommend them highly to anyone. My daughter wholeheartedly agrees."
Mrs M Wilmott - Mother of client- July 2016
"My Father In Law suffers with Dementia and I cannot thank Empathy enough for the care they have shown him. The team has shown nothing but professionalism and I would highly recommend their services."
Wendy B - Daughter in Law of client - July 2016
"Empathy Care have been brilliant! All their staff have shown kindness and consideration to my wife who very much appreciates the help that they give her. They are always open to suggestions and willing to alter their practice to accommodate any changes in my wife's needs. We both value their cheerful and friendly approach and feel that they have almost become part of the family. They have always been on time and have endeavored to be flexible when my wife's medical appointments have disrupted the timing of her care plan. We recommend them to anyone needing care unreservedly."
Mr James K - Husband of client - July 2016
"Everyone at Empathy Care are so friendly and have helped my mother in law so much. They always go the extra mile and are very professional and caring. I could not ask for anyone better. They all treat you like they are family. Very happy."
Emily C - Daughter in Law of client - June 2016
"Thank you all at Empathy Care so very much for the kindness and support you gave to my husband in his final weeks. The carers looked after all his needs with a smile on their faces and he was always relieved to see them. He was treated with the utmost respect and dignity, at such a very sad time. I would certainly recommend Empathy Care to anyone who needs care at home with needs as great as mine were. With many thanks to Empathy Care for everything you do. I honestly believe I got the best care team I could have got. "
Mrs P Lewis - Wife of client - February 2016
"The carers I have are helpful and caring."
Mr PB - Client - January 2016
"I would like to thank Empathy Care for the fantastic care they give to my husband. The personal care he receives is above and beyond the call of duty. My husband has a good relationship with the carers who are always polite and kind and who keep to the same times each day. My husband knows which carers are coming each day and this has helped him gain confidence and trust. I cannot recommend Empathy Care highly enough."
Elizabeth A - Wife of client - November 2015
"My husband, who has Parkinson's disease and mild dementia, needed care while I was away for a week. Empathy Care were easy to contact and always responded quickly to my calls and e-mails. The staff came to visit us before taking my husband on and he was introduced to everyone who would be looking after him during the week. In addition to visiting him three times a day, one of the carers took him out on a day when he had nothing else arranged. My husband liked all the staff and appreciated the time they took with him. When there was an issue around medication I was informed promptly of the problem and was made aware that this would be a learning point for staff in the future. Overall we were very happy with the care my husband received from Empathy Care and would certainly use them again and recommend them to others looking for similar services."
Mrs A Jay - Wife of client - September 2015
"Following a very unhappy time with another Home Care Provider, I turned to Empathy Care to look after my Father for 2 hours, 4 times a week. I'm so glad that I did. My Father now has a smile on his face again and can't speak highly enough of the carers. He always looks forward to their visits. The carers are always polite, have a smile on their face, go the extra mile for him and deliver care as my Father wants it to be. They are kind, considerate, understanding, never rush him and treat him with the utmost respect (not my words, his!) There is always a member of the Management team on hand should I need to speak to somebody about my Father. I am so relieved that I know he is in fantastic hands. Your service Empathy Care, has changed his life and mine. I can now relax knowing he is being looked after as he deserves to be. I can't recommend you highly enough. Thank you for all your help, support and making him happy again."
Mrs Alicia R - Daughter of client - August 2015
"I am from a Social Service Management, and highly qualified care background, so I know what to expect from a very good home care agency and what the CQC sets out for the standards to be provided. Empathy Care are one of the best care agencies I have come across. Good varied experience, very well qualified, extremely professional, warm and kind, has empathy and understanding. The Carers have an abundance of common sense and all their paperwork is in order with everything covered as it should be. They go the extra 10 miles, always arrive on time, excellent communication skills, and the clients happiness, health and needs come first at all times. It is a pleasure to see such wonderful care being provided for my loved one. I am one to believe that all our loved ones deserve the best care, as we would care for them, and that is truly what you have with Empathy Care. If you want the best for your loved one, you know the number to call. My loved one was settled down and is very happy with the care from day one...amazing! We feel blessed to have found Empathy Care!"
Karen P - Daughter of client - August 2015









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DBH 8, Diss Business Park, Diss,
Norfolk IP22 4GT

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